Spark the Heart: Engineering Empathy in Your OrganizationHow to leverage the benefits of empathy to get the results you want There's no place for empathy in business was a belief Dr.
There is no shortage of books and successful businesspeople who have emphasized concepts such as decentralization, outsourcing, the rise of the knowledge worker, the role of employees as assets, and a focus on the customer.
In this practical and fascinating follow-up to their behind-the-scenes look at America's most powerful and influential class, authors Jim Taylor, Stephen Kraus, and Doug Harrison reveal insights and indispensable techniques to help salespeople and marketers hone in on wealthy customers, pique their interest, and earn their trust--and repeated business.
Anyone who regularly deals with work-related writing deadlines knows the kind of paralysis that can take over when there's too much to accomplish and not enough time to compose a clear sentence.
Lack of employee engagement is a major issue facing businesses today--one that, while not always the result of mismanagement, is within a leader's control.
If you feel backed up against a wall built by conflict, this book will teach you proven techniques for stepping outside one's point of view and seeing things from other perspectives.
As organizations face a loss of people due to retirement, resignation, or disability, leaders are paying more attention to their talent management strategies, from grooming internal successors to aggressively recruiting from their competitors.
Indisputable evidence reveals that the greatest threat to America's economy isn't off-shoring labor, the need for downsizing, or unethical corporate practices--it's employee disengagement.
A deeply personal call to action for women of color to find power from within and to join together in community, advocating for a new corporate environment where we all belongand are acceptedon our own terms.
La guía práctica para el desarrollo profesional describe los pasos necesarios para establecer los objetivos de tu carrera como profesional, diseñar una estrategia para alcanzarlos y construir herramientas de control que te permitan verificar tus resultados en todo momento.
Having one full-time job is the riskiest career move you can make today; we need a new path to design sustainable, future-proof, fulfilling lives that don't tie our identities and livelihoods to one single job.
If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you!
Author Brian Miller helps you explore the most effective brainstorming method for your team and generate the best results using straightforward, focused activities that each take less than fifteen minutes to complete.
When you help your customers and clients make profitable business decisions, the result is a win-win solution that can lead to a mutually beneficial long-term business relationship.
No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.
If you feel backed up against a wall built by conflict, this book will teach you proven techniques for stepping outside one's point of view and seeing things from other perspectives.
This book is an impassioned wake-up call to bring diversity management to a new level -- beyond finger-pointing and well-meaning ';initiatives', and toward the shared goal of building robust organizations and thriving communities.
This useful resource gives you the knowledge, tools, and encouragement you need to embark on your journey to becoming a hardier, more successful person.
Comprehensive and applicable to domestic and international franchising initiatives alike, this go-to guide remains the industry standard for insights on expanding your business.
Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom lineToday's ways of working are not working-even for professionals in "e;good"e; jobs.
We create organizations because we need to get a job done-something we couldn't do alone-and join them because we're inspired by their missions (and our paycheck).
