Volume 42 of Research in Personnel and Human Resources Management offers several original scholarly contributions written by thought leaders in the field of human resources management.
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers.
Covering the fundamentals of organizational behaviour, as well critically reflecting on the institutions and practices of business life, the seventh edition of Managing and Organizations has been updated to include: A new chapter on Managing Diversity and Inclusion written by Martyna Sliwa, Professor of Business Ethics and Organisation Studies at Durham University Business School.
A Year of Creativity demystifies what it means to be creative, showing how all of us need to exercise our creativity muscles if we are to meet the challenges of an uncertain world.
Stressfrei arbeiten – der praxisnahe Einstieg in einfache Automatisierung für Lehrer, kleine Betriebe und SelbstständigeLästige, wiederkehrende Aufgaben im Alltag, Büro und Schulbetrieb kosten wertvolle Zeit und Energie.
In the global marketplace, negotiation frequently takes place across cultural boundaries, yet negotiation theory has traditionally been grounded in Western culture.
In the global marketplace, negotiation frequently takes place across cultural boundaries, yet negotiation theory has traditionally been grounded in Western culture.
As an increasing number of organisations enable their employees to work from anywhere and as the number of distributed companies grows, online meetings are part of business as usual.
Covering both the principles and practice of Alternative Dispute Resolution (ADR), this important new textbook equips students not only with a contextual understanding of the role of ADR in adjudicating civil disputes but also with the different forms of mediation and ADR available and the key issues in their application.
