Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions.
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
LONGLISTED FOR THE FINANCIAL TIMES MCKINSEY BUSINESS BOOK OF THE YEARI often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers.
A leading workplace expert provides an inspirational, practical, and forward-looking career playbook for recent grads, career changers, and transitioning professionals looking to thrive in todays rapidly evolving workplace.
The second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration.
The Yearbook of International Sports Arbitration is the first academic publication aiming to offer comprehensive coverage, on a yearly basis, of the most recent and salient developments regarding international sports arbitration, through a combination of general articles and case notes.
Economist and award-winning author Sylvia Ann Hewlett blends vivid stories with powerful new data in assessing the impact of the #MeToo movement in corporate America and provides concrete action to help executives and companies create more inclusive and safe work environments for women, people of color, and LGBTQ employees.
Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplacehow to spot their destructive behavior and stop them from creating chaos in the modern corporate organization.
Inspired by the Simple Sabotage Field Manual released by the Office of Strategic Services in 1944 to train European resistors, this is the essential handbook to help stamp out unintentional sabotage in any working group, from major corporations to volunteer PTA committees.
World-renowned experts on gender intelligence Barbara Annis and Keith Merron suggest its time to move beyond arguments based on politics and fairness, building an economic business case for gender diversity in the workplace.
People who discuss digital transformation often focus on new technology with a presumption that the working population will embrace it enthusiastically.
From the mind of the ultimate corporate gunslinger comes this no-nonsense, real-world curriculum, designed to augmentif not replacethe more traditional path to achieving mastery of the business universe.
Ben Horowitz, cofounder of Andreessen Horowitz and one of Silicon Valleys most respected and experienced entrepreneurs, offers essential advice on building and running a startuppractical wisdom for managing the toughest problems business school doesnt cover, based on his popular bens blog.
The funny and practical guide on how to deal with difficult managers, colleagues, and teams, from the Sunday Times bestselling author of Surrounded by Idiots.
New York Times bestselling author Kate White is the editor-in-chief of Cosmopolitan, the #1 young womens magazine in the world, and a hugely successful businesswoman.
Based on an acclaimed professor's legendary strategy course at Harvard Business School, The Strategist offers a radically new perspective on a leader's most vital role.
From one of the pioneers in the field of leadership studies comes a provocative reassessment of how people lead in the digital age: in The End of Leadership, Barbara Kellerman reveals a new way of thinking about leadershipand followershipin the twenty-first century.
The second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration.
In Our Iceberg is Melting, a simple fable about penguins illustrates how to conquer change, with profound lessons for working and living in an ever-changing world.
I wrote this book because I believe that there is a serious gap in what has been written and communicated about cross-cultural management and what people actually struggle with on the ground.
Today, when social networking is the hottest buzz word and 'relationships' are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives.
Drawing on his experience as a leader in some of the nation's largest corporations, Baum issues a convincing call for honest, ethical, "e;transparent"e; dealing throughout the business world.
