Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency?
Dieses Buch zeigt wie die Verbindung von Social Media mit Customer Relationship Management (CRM) Perspektiven für Marketing, Verkauf und Service schafft.
Durch den teils massiven Publikumsschwund nach der Pandemie stellt sich die Frage, ob diese als Brandbeschleuniger gewirkt hat für bereits vorhandene Trends.
Develop and cultivate the kind of robust, long-term customer relationships that power companies like Nike, Spotify, LinkedIn, and TargetMore and more companies are concluding that the potential rewards of subscription-based products and services are worth the risk of radically changing their business models.
Rethink, rebuild, and re-energize your relationship with every customer for ultimate success in today's Metail economyArmed with computers, tablets, smartphones, and social media, today s consumers have revolted against the marketplace status quo.
Customer relationship management (CRM) has evolved into a crucial strategic approach for businesses seeking to improve customer satisfaction, loyalty, and overall performance.
This book presents case studies of South Asian companies that have strategic business implications, highlighting the complex interplay of business and social dynamics in South Asia.
Sigue conservando la finalidad inicial, que no es otra, que contribuir con la gestión administrativa, siendo una herramienta de fácil consulta y entendimiento para las personas que de una u otra forma están relacionadas con la contratación estatal, no solo para los que dirigen la contratación, entidades adquirentes o compradoras, sino también, para las personas interesadas en contratar con el Estado, en calidad de proveedores y en general para toda la comunidad que en desarrollo de la facultad constitucional quiera realizar la vigilancia de la contratación, en busca de la moralización administrativa, el adecuado manejo de los recursos públicos, que permita el logro de los fines estatales y con ello el bienestar social.
Customer relationship management is an information industry term for methodologies, software and usually lnternet capabilities that help an enterprise manage customer relationships in an organized way.
Customer relationship management is an information industry term for methodologies, software and usually lnternet capabilities that help an enterprise manage customer relationships in an organized way.
Este libro tiene como objetivo ayudar a todas aquellas organizaciones y personas que deseen mejorar el servicio que proporcionan cuando algo ha fallado.
Describe brevemente siete técnicas para medir el nivel de satisfacción del cliente tanto interno como externo, además de analizar los problemas más habituales que surgen en el binomio cliente-empresa.
Its the Small Things is an invitation to take customer experience seriously; not just as a sustainable way of differentiation, but as a way to improve your customer service and inspire your team.
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success.
