#1 New York Times-Bestselling Author:No-nonsense, back-to-basics principles to achieve excellence every day from "e;the uber-guru of business"e; (The Economist).
This book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021.
In einer digitalisierten und stark vernetzten Welt stehen Unternehmen vor der Herausforderung, ihre Wachstumsstrategien kontinuierlich zu optimieren und ihre Kunden langfristig zu binden.
In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace.
This research monograph brings AI to the field of Customer Relationship Management (CRM) to make a customer experience with a product or service smart and enjoyable.
The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake ShackSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons.
Offering a pragmatic understanding of customer engagement as an object of effective marketing management, this book takes an integrative approach and brings together different streams of marketing research, such as customer activism and value formation.
Caveat venditorlet the seller bewareWhile marketers look for more ways to get personal with customers, including new tricks with big data, customers are about to get personal in their own ways, with their own tools.
Praise for Chocolates on the Pillow Aren't Enough "e;Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience.
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why.
Stop chasing quick commissions-and start building a solid, long-term real estate businessSelling real estate is all about closing as many deals as possible, as quickly as possible, right?
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience the Walt Disney Company.
Die vorliegenden Untersuchungen schließen nicht nur eine bestehende Lücke in der akademischen Diskussion zu Big Data Analytics im deutschen Bankwesen, sondern tragen auch zu praktischem Wissen aus verschiedenen Blickwinkeln bei.
This book teaches salespeople to rethink their approach to sales goals--so they not only sell a greater quantity but sell with the bottom line in mind.
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business s internal and external customer service to the level of star treatment.
In dem vorliegenden Buch wird eine neuartige Methodik zur kontinuierlichen Prognose der Wertbeiträge von Werbekanälen im Rahmen von Mehrkanalstrategien präsentiert und auf Basis eines umfangreichen Datensatzes aus über 49.
Today's most sought-after "e;customer service sleuth"e; and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today s most powerful competitive advantages.
This volume explores the interconnection of social, political, technological and economic challenges that impact consumer relationships, new product launches and consumer interests.
To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them.
An indispensable guide to reducing the suffering-of patients and caregivers alike-and to improving healthcare delivery for allIn our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering.
