Customer services

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond.

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond.

Embrace the Future of Customer InteractionIn a world where digital transformation is key to success, Chatbot Revolution: Transforming Business and Customer Experience offers a deep dive into the cutting-edge technology reshaping industries.

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago.

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago.

For the first time in book form, 'B2B Customer Insight: The Proven Path to Growth,' will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones.

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond.

For the first time in book form, 'B2B Customer Insight: The Proven Path to Growth,' will reveal how customer insight surveys tailored to B2B relationships generate significant strategic data; data that, when properly applied, enables company management to expand their share of existing markets as well as successfully penetrate new ones.

Diese Arbeit befasst sich mit Kundenrezensionen in der Telekommunikationsbranche, wobei moderne Machine Learning Methoden im Bereich Sentiment Analysis und Explainable AI angewendet werden.

Diese Arbeit befasst sich mit Kundenrezensionen in der Telekommunikationsbranche, wobei moderne Machine Learning Methoden im Bereich Sentiment Analysis und Explainable AI angewendet werden.

Discover a clear, practical guide to fixing sales processes that no longer produce consistent results.

Berry-AMA Book Prize FINALIST 2011!

"e;This book will radically boost your sales.

In the high-stakes world of tech sales, consistent top performers are a rare breed.

Dieses Buch verbindet psychologische Astrologie, energetische Tiefenarbeit und verkörperte Markenführung zu einem einzigartigen Wegweiser für Unternehmerinnen, Coaches, Kreative und spirituelle Leader, die ihre Kommunikation neu seelenzentriert ausrichten wollen.

The 2025 International Conference on Global Retail Brand Management is a unique academic forum to present and discuss original, rigorous, and significant contributions from researchers around the world on marketing issues facing retailers, store brand managers, and national brand managers.

The 2025 International Conference on Global Retail Brand Management is a unique academic forum to present and discuss original, rigorous, and significant contributions from researchers around the world on marketing issues facing retailers, store brand managers, and national brand managers.

Smarter Support.

When your customers succeed, your business succeeds.

The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.

This book offers a profound exploration into how technology-enabled marketing strategies often undermine personal freedom, undertake unethical, non-permissible marketing and manipulate consumer behaviour.

This book offers a profound exploration into how technology-enabled marketing strategies often undermine personal freedom, undertake unethical, non-permissible marketing and manipulate consumer behaviour.

This book explores Customer Value-centered Management as a modern corporate approach, emphasizing its dual nature: data-driven yet comprehensive.

This book explores Customer Value-centered Management as a modern corporate approach, emphasizing its dual nature: data-driven yet comprehensive.

Extracting value from loyalty programs used to be the domain of marketing.

This book delves into the critical role of eco-labels as signals in a marketplace increasingly driven by consumer demand for sustainable products.

Extracting value from loyalty programs used to be the domain of marketing.

The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Research, KEER 2024, held in Taichung, Taiwan during November 20-23, 2024.

This book presents case studies of local, regional, and international businesses to show that marketing is an environment-sensitive activity, requiring an environment-specific treatment.

This book presents case studies of local, regional, and international businesses to show that marketing is an environment-sensitive activity, requiring an environment-specific treatment.

The development of several AI solutions has revolutionized the way in which consumers behave.

The development of several AI solutions has revolutionized the way in which consumers behave.

This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine.

This book presents strategies that put the customer at the center of an enterprise.

This book represents the work of some of the contemporary world leaders in marketing.

This book examines the extent to which social media marketing influences the customer-based brand equity of higher education institutes.

This book examines the extent to which social media marketing influences the customer-based brand equity of higher education institutes.

This book gathers a selection of refereed papers presented at the 8th International Conference on Kansei Engineering and Emotion Research 2020 (KEER 2020), which was held in Tokyo, Japan, 7-9 September 2020.

The proceedings gather a selection of refereed papers presented at the 7th International Conference on Kansei Engineering and Emotion Research 2018 (KEER 2018), which was held in Kuching, Malaysia from 19 to 22 March 2018.

This book represents the work of some of the contemporary world leaders in marketing.

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech.

This book presents strategies that put the customer at the center of an enterprise.

The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Research, KEER 2024, held in Taichung, Taiwan during November 20-23, 2024.

This book delves into the critical role of eco-labels as signals in a marketplace increasingly driven by consumer demand for sustainable products.

The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Research, KEER 2024, held in Taichung, Taiwan during November 20-23, 2024.

The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Research, KEER 2024, held in Taichung, Taiwan during November 20-23, 2024.

This book explores the challenges in adopting customer relationship management (CRM) models in developing countries, with a focus on Palestine.

This book is a Machine-Generated Literature Overview of personal EI development.