Customer services

The two volume set, LNCS 2313 and LNCS 2314, constitutes the proceedings of the 10th International Conference on Kansei Engineering and Emotion Research, KEER 2024, held in Taichung, Taiwan during November 20-23, 2024.

The internet has changed the way consumers interact with companies.

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back.

Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery.

Das Customer Relationship Management (CRM) steht für eine Grundeinstellung des Unternehmens, ein ganzheitliches Kundenmanagement praktizieren zu wollen.

In a typical day, a customer's journey moves from a physical to a digital environment multiple times, to successfully and effectively manage a customer's experience organizations need to integrate both these environments in an omnichannel way.

Make Social CRM work!

Die Übernahme gesellschaftlicher Verantwortung ist eines der wichtigsten strategischen Themen für Unternehmen.

Der After Sales Service ist ein Unternehmensbereich, der zunehmend bedeutender für produzierende Unternehmen wird.

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use.

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "e;real-time"e; contact centres.

Customer relationship management is an information industry term for methodologies, software and usually lnternet capabilities that help an enterprise manage customer relationships in an organized way.

THE #1 HACK FOR SMARTER MARKETINGWe all want new answers and new solutions for the very real and pressing challenges that our organizations face.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success.

Advances in Hospitality and Leisure (AHL), a peer-reviewed research journal, has been published annually since 2004.

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service.

With their word-of mouth advocacy of products or brands, superpromoters influence us and how we buy with the power of enthusiasm.

Die Übernahme gesellschaftlicher Verantwortung ist eines der wichtigsten strategischen Themen für Unternehmen.

This book provides clarity and guidance on effective strategy, implementation and management of CRM.

A world-renowned innovation guru explains practices that result in breakthrough innovations"e;Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation.

This book is a Machine-Generated Literature Overview of personal EI development.

HOW TO WIN TRUST AND INFLUENCE CUSTOMERS This revealing book shows how the only reliable route to sustainable business growth and profit is to build trust in your company.

This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.

Horst Schulze knows what it takes to win.

This helpful resource shows you how to transform unconvincing messages into compelling copy.

If you ask the right questions, then you’ll get the sale every time.

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last.

Personalized Customer Experience is a timely primer on the basics of personalization, and how it can be applied across channels.

This book focuses on the implications of digitalisation in the mobility service industry.

With a foreword by Alex Osterwalder.

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care-from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication.

The lucrative market of lifelong learning is one author Jeff Cobb has gained decades of experience working in as an entrepreneur and adviser.

This reader-friendly series is must read for all levels of managersAll managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then.

Praise for THE APPLE EXPERIENCE "e;There are three pillars of enchantment: likability, trustworthiness, and quality.

Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity.

Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.

Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers.

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today.

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Today's most sought-after "e;customer service sleuth"e; and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyaltyCustomer service done right is one of today s most powerful competitive advantages.

An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.

Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul.

Use this bestselling and practical guide to steer you through how to create exceptional customer experience for the modern B2B consumer.

Issues with customers can send even the most seasoned service professionals into red alert.

In the last half of the 20th Century, the world economy has benefited from a globalization process driven by the enlightened confluence of technology, innovation, trade, and foreign direct investment.

This proceedings volume presents timely research and insights on the advancement of marketing's basic premise-providing greater levels of customer value.

Easy to digest tips and tools on how not to run a business Experts are constantly telling us what we need to be doing to improve our businesses.