Customer services

Brand Real is a business strategy guide for making a brand's promise stand up at every customer touch point.

Don't be daunted by a challenging economy and fierce competition.

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.

What is quality customer service, and how do you consistently deliver it for your customers?

All businesses have customers, but how many of them deliver unforgettably good customer service?

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service.

Scott Brandley and Garrett Pierson share their top strategies to making more money and building Trust online in this content-packed book for online entrepreneurs.

- Do you want to develop better relationships with your shareholders?

Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers.

Transcription, or the process by which DNA produces RNA, is a central aspect of gene expression.

Contrived.

Make customer value a C-Suite priority for lasting profits and growthWhile the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenuesand profits, and created more value for customers.

More than 700,000 books sold in the Big Book series!

Customer experiences are increasingly complicatedwith multiple channels, touchpoints, contexts, and moving partsall delivered by fragmented organizations.

Many businesses are based on creating desirable experiences, products and services for users.

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work.

Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and expansionIndustry analysts report that up 70-80% of business growth comes from existing customers.

Axiom Business Book Award Silver Medalist in Business TechnologyThe indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce-the #1 customer relationship management (CRM) company in the worldA tectonic shift in the practice of marketing is underway.

Customer relationship management is an information industry term for methodologies, software and usually lnternet capabilities that help an enterprise manage customer relationships in an organized way.

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Learn the secret to using big data and gamification to motivate, engage, and engender true loyalty among your customers, employees, and partnersAs our lives move online and nearly everything we do is being mediated by technology, all of our activity is generating reams of data we are all walking data generators.

Includes insights from Philip Kotler, Jack Welch, Michael Dell, Peter Drucker, Kenichi Ohmae, and other customer-based business innovators Delighting the customer is a sure route to success and profitability , as proven by customer-driven industry leaders from Microsoft to General Electric to Wal-MartBarbara Bund has had a successful career in both the academic and business worlds, and is credited by Philip Kotler with popularizing the term relationship marketing

What do Toyota, Apple, and Zappos have in common?

Positive Service Gets Positive Results-Every Time!

Google Your Way to the Top of Your Industry!

Take Care of Your Customers--or Someone Else Will!

Transform .

Customer relationship management is an information industry term for methodologies, software and usually lnternet capabilities that help an enterprise manage customer relationships in an organized way.

Packed with contemporary examples from the business world, this is an exciting and engaging text which explains how language works in business, how to analyse it and how to use it in an informed and creative way.

There is no such thing as an easy sale.

This volume includes the full proceedings from the 2016 Academy of Marketing Science (AMS) Annual Conference held in Orlando, Florida, entitled Creating Marketing Magic and Innovative Future Marketing Trends.

In diesem Buch zeigt die Autorin, wie mediative Elemente in konfliktären Kundengesprächen Kunden- und Mitarbeiterzufriedenheit steigern können.

Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar.

This timely edited collection offers a multidisciplinary perspective on social commerce, a phenomenon that has gained increasing interest over the last 8 years.

This book presents the findings of a comparative study on office work culture in Germany and China.

This book analyses the impact of web design parameters on user experience and the behaviour of website users.

This book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space.

This book presents case studies of South Asian companies that have strategic business implications, highlighting the complex interplay of business and social dynamics in South Asia.

In the context of rapid ICT development, this book focuses on how gamification affects consumer engagement and can be used to create a shared value for customers and companies.

This SpringerBrief offers an academic perspective on the trend of 'pop-up' retailing.

Social media has received considerable attention, and many potential benefits, as well as concerns, are now being discussed.

This proceedings volume highlights the latest research presented at the 8th International Conference on Research on National Brand & Private Label Marketing (NB&PL2021).