Customer services

Social media is now the dominant online activity and drives more website traffic than online search.

Dealing with customers isn't easy, they aren't always right or even pleasant.

"e;Champy's engaging prose, fascinating success stories, penetrating reflections, and provocative challenges to the status quo capture your full attention from the first page to the last and leave your mind swirling with new thoughts about how to exploit opportunities in a very different world.

Social media is now the dominant online activity and drives more website traffic than online search.

If you ask the right questions, then you’ll get the sale every time.

Este capítulo de la colección Liderazgo comercial: La clave en el mundo de los negocios incluye los diferentes aspectos que desarrollan y consolidan la lealtad de los clientes.

Este capítulo de la colección Liderazgo comercial: La clave en el mundo de los negocios comienza profundizando acerca de la cultura de ventas de una empresa: ¿qué es?

The must-read summary of Frederick Reichheld's book: "e;Loyalty Rules!

Customer loyalty is the single most important element to retain within a business relationship.

Corporate gifts are gifts given to employees, customers, and other stakeholders of a business.

Vivemos num mundo em que em que dominar o tempo é um dos grandes desafios profissionais do século XXI As pessoas querem fazer mais em menos tempo.

In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success.